Our customer service team is available to provide shipping quotes even before the auction. Simply send us the number of one or more desired lots and the shipping address. The quote may change depending on the final outcome of the auction.

At the end of the auction, you will automatically receive an invoice for the item and shipping details via email. Payment for purchased items must be made within 5 days of receiving the invoice. The following payment methods are accepted: bank transfer and credit card.

After receiving the payment, the customer can take advantage of a delivery service that is always in charge the buyer (and never included). This service includes shipping, packaging, and insurance, via one of our partner couriers. The service is activated upon approval of the quote by the customer and added to the invoice or paid directly to the shipping company. (Zaphira assumes no responsibility for any incidents relating to transport, for which the buyer must contact the carrier directly.)

Export and customs fees will always be borne by the buyer and settled directly with the shipping company. Please note that there will always be customs fees on all lots exported outside the EU.

Item descriptions are merely opinions. Any defects will be noted in the text or images, but the bidder agrees to request further information and verify the item's condition before accepting the bid. Complaints and cancellation requests will be considered only if justified. Bidding errors will not be accepted, only serious description errors, falsified items, or items that do not conform to their description are considered as claiming valid requests. In any case, any dispute must be made within 14 days of receiving the item. Zaphira may, at its discretion, cancel the sale only if the reason is acceptable.